23. June 2016 16:41

How to install a license key - Overview

Filed Under(CRM 2015/2016 | General) By akumer

A valid license key is the key to a smoothly running mscrm-addons.com product. Having an invalid license stops the whole product from working. An invalid license will never have any impact on your CRM, it only limits the addon itself.

Reasons for an invalid license:

  • Wrong license Organization Unit
  • Usercount has execeeded the granted licenses
    (Stops whole product, not only for the excessive users on all license models)
  • Upgrading the product after having the support contract expired
  • Trial license has expired
  • License was created for a different CRM version

If your license has expired because of one of the above reasons, you must renew it. This can be done by installing a new license key.
This article provides you with an overview of the 3 main ways to install a new license key to your product.

Option 1) Install the license key via the On Premise License Manager
               The license manager provides you with an overview of your license. 
              (Applies to all products that have been uploaded via .msi-file)

Option 2) Install the license key via the Web License Manager    
               (Applies to PowerSearch and ActivityTools at the moment, does not work with DocumentsCorePack Client)

Option 3) Our support team installs the license key for you.
              Please contact our support-team via support@mscrm-addons.com 
               This applies to DocumentsCorePack and Group Calendar, but only
               in the subscription mode. (CRM Online ONLY!)

Please click on the option that matches your product. You will be provided with further information on how to install the license key properly.

For additional information, have a look at How to install your license key

(Blog still being reviewed)

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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