19. August 2015 16:41

Error message: ...is missing prvReadptm_ticallinfodata privilege

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By pkorosec

Error message:

Principal user (Id=56f329cd-2a1f-e511-8118-c4346bad624c, type=8) is missing prvReadptm_ticallinfodata privilege (Id=f83d0785-3924-421b-ad25-9ee898c13b7d) 

...


Solution:

Please make sure, that the user who uses te TelephoneIntegration license, has the following 2 security roles:

  • TelephoneIntegration security role
  • MSCRM-ADDONS general security role

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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