26. June 2015 12:10

How to enable debugging for AttachmentExtractor

Filed Under(AttachmentExtractor 2013 | AttachmentExtractor 2015 | CRM 2011 | AttachmentExtractor 2011 | CRM 2013 | CRM 2015 | CRM 2015/2016) By Jin


Please note: this article applies to

CRM 2011, CRM 2013 and CRM 2015/2016


This article provides you with a step-by-step instruction on how to enable debugging
for AttachmentExtractor in CRM 2011, 2013 and 2015/2016.


Step by Step instruction

There are two debugging processes for AttachmentExtractor: The configuration and the service process. 

While AttachmentExtractor-configuration debugging is always running (saving a log-subfolder of the application's installation folder), the service part has to be activated.

Step 1:

To enable the debugging process for a specific service, you need to launch the ServiceManagement for AttachmentExtractor from the Start-Pane.

To do so, enter the term ServiceManagement in the Search field and press Enter

Figure 1: Service Management for AttachmentExtractor

The AttachmentExtractor Management-window opens. 

Please note: If the service for which you want to enable debugging is already running, you need to stop the service before you can change the configuration.

To do so, open the Active Services management-tab and click on the [Stop Service]-button.

Figure 2: Active Services management-tab > Stop Service

Step 2:

If there is no active service running, you can start the debugging process immediately. The AttachmentExtractor offers seperate debugging options
for each configured service.

To enable debugging for a specific service, you need to specifiy a logfile-path in the general section of the general tab
and enable debugging by checking the Activate Debugging checkbox. 

Figure 3: Specify a logfile-path

Step 3:

Once this is done, access the the log files. 
To do so, please navigate to the installation path of AttachmentExtractor and send us the files in the log-folder with an error description to support@mscrm-addons.com


C:\Program Files (x86)\PTM EDV-Systeme GmbH\AttachmentExtractor for Microsoft Dynamics CRM 2013\log (for e.g. MS Dyn CRM 2013)
C:\Program Files (x86)\PTM EDV-Systeme GmbH\AttachmentExtractor for Microsoft Dynamics CRM 2015\log (for e.g. MS Dyn CRM 2015)

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Tags: ,

Tag Cloud

This will be shown to users with no Flash or Javascript.

Page List