27. May 2014 12:56

How to use a default web browser instead of Internet Explorer in TelephoneIntegration Client

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | CRM 2015/2016 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By pkorosec

This short blog article explains how to use the TelephoneIntegration (TI) Client for Microsoft Dynamics CRM with a default web browser instead of Internet Explorer (IE).



How to open TelephoneIntegration with your default web browser instead of IE

Generally, the TelephoneIntegration Client opens CRM records only in Internet Explorer web browser.

But when you set the server-side settingKey UseDefaultBrowserOnly with a cached value to true, the TI Client will pop up CRM records in the default browser.

However, in this mode we cannot control the size and position of the opened browser window, neither the automatic authorization of CRM users.


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