10. October 2013 15:42

Chrome External Protocol Message does not pop up

Filed Under(CRM 2011 | DocumentsCorePack 2011 | TelephoneIntegration 2011) By aweiss

What to do if Chrome External Protocol Message does not pop up

If the [DocumentsCorePack]- and/or the [TelephoneIntegration (Call)]- button do not work with Chrome, you may have skipped an important message.


The first time, you click our [Print in Word]-button, a message - box appears, which asks you if you want to allow

the external protocoll of our product. If you did not click Launch App and checked the remember settings - checkbox

the Message will not reappear. 


Figure 1: External Protocol Request Message Box


To undo this, you have to search for the Local State file in the Chrome config:

C:\Users\USER\AppData\Local\Google\Chrome\User Data\Local State

Open this file and search for mscrm, remove the following statement and save it over the old file.

  "mscrm-addons": {

            "cti": false,

            "dcp": false


This will make the warning appear again(this time select "Launch App"). Do the same with the  [Call]-Buttons of TelephoneIntegration, if necessary.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.


Tag Cloud

This will be shown to users with no Flash or Javascript.

Page List