28. November 2012 07:25

If/else-conditions in *.docx templates

Filed Under(CRM 2011 | DocumentsCorePack 2011 | CRM 4.0 | DocumentsCorePack 4) By Michael Dohr

It is often required to place conditional fields within a template like e.g. only print address lines when stored in the regarding CRM-record.



The syntax needed is pretty simple:

{if”<<CRM_FIELD>>”=”XY”Content if condition is fulfilled” “Content if condition is not fulfilled}

while the yellow part marks the condition, the green part marks the content that will be printed if the conditions is fulfilled and the red part marks the content that is printed if the condition is not met.

Please note
: The {} (brackets) are not just simple standard wavy-brackets but field-functions of MS Word and have to be inserted by pressing Ctrl+F9 or via Insert-> Quick-parts-> Field and selecting if.

By default, field functions are not shown within MS Word. To switch views, you can simply press Alt + F9.



Printing a gender-specific salutation:
Dear {if”<<salutation>>”=”Mr.” “Mister” “Misses”} <<lastname>>

Showing fields only if available within CRM:
{if”<<emailaddress1>>”<>”” “Email: <<emailaddress1>>” “”}
{if”<<mobilephone>>”<>”” “<<mobilephone>>”}

This examples can also be found in the document attached to this article.


Common problems

  • Field – code brackets cannot be inserted inside a content control, so please ensure that the content control of the CRM-field you are using is not marked when trying to insert the {}-brackets.
  • For some reasons it is not possible to insert the brackets even outside the content-controls once there is nothing else than the content-control in the whole line. To overcome this issue you can simply insert any text or a space after or before the field and than insert the {} brackets.

    the {} cannot be inserted in the upper line of this picture without placing any kind of text. In the second line a space has been inserted after the name-field.

Helpful link:


if_example.docx (23.89 kb)

Please note: If you want to use money-fields in if-statements please change the type of the CRM field in the field properties.

Figure 1: Field properties - change type


That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.


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