23. October 2012 11:31

Telephone Integration Client Unattended Setup

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

Introduction:

The following article outlines, how TelephoneIntegration Client is installed unattended. This enables installing the CTI client via policy or automatic install scripts.

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Procedure:

This procedure basically requires four steps. Please follow each of them carefully!

1) Download necessary files

  • TelephoneIntegration client Versions 5.46 and above: available in the Download area on www.mscrm-addons.com

  • Batch/Reg-Files: attached to this article

 

2) Configure tiuai.reg- file:

This file contains the whole registry-setting of TelephoneIntegration Client.

Please note: you need to replace the placeholder values/dummy values of the registry file with your real values.


3) Modify the invoke_uai.bat - file:

Basically, it consists of two path-parameters:
  1. Path of the Telephone Integration-client installation package
  2. Path of the tiuaix(64/86).reg file
"PATHTOMSIFILE" /V"/qb /lvx* C:\instlog.txt UAIREGFILE=PATHTOREGFILE"
Example:"C:\tmp\UAI\Telephone Integration Client for MS CRM 2011.exe" /V"/qb /lvx* C:\instlog.txt UAIREGFILE=C:\tmp\UAI\tiuaix64.reg"

Please note: These paths must not include any kind of blanks in the values.

4) Run the batch-file:
Run the modified.bat file to start the installation routine.

Possible errors are logged in C:\instlog.txt, process information is written to your temp folder and to the installation directory of Telephone Integration Client.
Please send these files and, if possible, a screenshot of the error message to support@mscrm-addons.com in case of troubles. 
 
To uninstall, you may try the follwoing command:

wmic product where "name = 'Telephone Integration Client for MS CRM'" call uninstall /nointeractive

 

ti_uai.zip (3.40 kb)

 

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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