RecordCounter - Plugin Registration Error

If the error message „Plugin registration error of PTM Plugins!“ appears after the installation of RecordCounter, it means that the plugin wasn’t updated successfully. To solve this problem, please follow the instructions of this article.

First open Crm -> Settings -> Solutions.

Then hit the “Import”-button. The following window will appear:

Use this dialog to reimport the “MSCRMADDONScomGeneral.zip”-solution. This file can be found in the installation folder of the RecordCounter Server Config in the subfolder “Essentials”. After you’ve selected the solution hit the “Next”-button.

Please keep in mind that the “current version installed” and the “version contained in the update” have to match. If this is not the case, it seems that you’ve installed a further add-on which includes a newer version of “MSCRMADDONScomGeneral.zip”. Do not install this version if these do not match. But you have to go through the “Essentials”-folder of the other add-ons and search for the latest “MSCRMADDONScomGeneral.zip” (which matches with the “current version installed”) and select it.

In this example the versions match and we can continue.

After hitting “Next” the following window will appear:

Check “Overwrite customizations” and hit the “Next”-button.

After the import, the error message will not appear anymore.