31. August 2010 08:24

Outlook 2010 & Ajax, failing axd calls

Filed Under(CRM 4.0 | GroupCalendar 4) By ckokely

Outlook 2010 is having some severe problems with Ajax based functions. Being a reported error with Microsoft, there is still no fix available, but a workaroud.

...

The impacted product cannot be started inside Outlook, but needs to be launched as a seperate IE window.

You need to copy the ostarter.html into the root folder of the products serverside installation and adapt the sitemap as following:

 

Example GroupCalendar:

Per default, the sitemap is not having seperate entries for WebClient and Outlookclient, so you need to replace the existing SubArea (ID: nav_GroupCalendar) with these two new entries:

<SubArea Id="nav_GroupCalendar" Url="/GroupCalendar/starter.aspx" Icon="/GroupCalendar/App_Themes/_imgs/18_calendar.gif" AvailableOffline="false" Client="Web" PassParams="1">
  <Titles>
    <Title LCID="1031" Title="GroupCalendar" />
    <Title LCID="1033" Title="GroupCalendar" />
  </Titles>
  <Privilege Entity="activitypointer" Privilege="Read" />
</SubArea>

<SubArea Id="nav_GroupCalendarOutlook" Url="/../GroupCalendar/ostarter.html?page=starter.aspx" Icon="/GroupCalendar/App_Themes/_imgs/18_calendar.gif" AvailableOffline="false" Client="Outlook" PassParams="1">
  <Titles>
    <Title LCID="1031" Title="GroupCalendar " />
    <Title LCID="1033" Title="GroupCalendar" />
  </Titles>
  <Privilege Entity="activitypointer" Privilege="Read" />
</SubArea>

After reinporting and publishing the sitemap, the problem should be solved.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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