27. January 2014 12:09

How TelephoneIntegration Client works with Outlook Client

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | TelephoneIntegration 2013) By Jin

This article outlines how TelephoneIntegration Client works with Outlook client. Available for TelephoneIntegration Client v5.54 and higher.

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27. January 2014 11:10

Using TelephoneIntegration for MS CRM 2013 with MS Outlook only

Filed Under(CRM 2013 | TelephoneIntegration 2013) By Jin

This article describes, how to use TelephoneIntegration for MS CRM 2013 with MS Outlook only. Users have the possibility to use TelephoneIntegration without a browser, but with Outlook only, meaning that TelephoneIntegration will open all windows (e.g. the CRM-call-activity, etc.) in Outlook and not in an internet browser window.

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28. November 2013 10:04

Addons for MS CRM 2013 and 2015: Activate per User Licensing

Filed Under(CRM 2013 | CRM 2015 | General) By Jin

This article outlines how to activate per User Licensing for our addons for MS CRM 2013 and 2015!

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22. November 2013 12:27

Our addons’ compatibility with Dynamics CRM 2013, SharePoint, MS Office

Filed Under(CRM 2013 | General) By Jin
In this article, you can find a compatibility chart for all our addons for Microsoft Dynamics CRM 2013.

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26. September 2013 12:21

How to upgrade TelephoneIntegration for MS CRM 2011 to 2013

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | TelephoneIntegration 2013) By Jin

This article will show you how to prepare TelephoneIntegration for MS CRM 2011 for an update of your CRM system to 2013!

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19. September 2013 08:14

How to synchronize TelephoneIntegration history with actual phonecalls

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

Synopsis:

This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.

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18. September 2013 12:33

MSCRM Addons 2011 – Version Number Guide

Filed Under(CRM 2011 | General) By Jin

This article describes how to find out the version number for each mscrm-addons product.

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3. July 2013 10:09

How to rebuild a phone number index table

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

When phone numbers are not being resolved correctly, the cause is sometimes an incomplete phone number index table (to be found in the MSCRM-ADDONS.com CTI CallInfos) in CRM. 


It is recommended to rebuild this table from scratch. This includes removing all existing data in that table. To do so, we use the Telephone Integration update service. This article outlines how to do so. 

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25. April 2013 13:05

How to enable/disable DFR (Dialing from relationships) by dialing from CRM site

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ejoebstl

This blog article outlines how to enable/disable Dialing from relationships (DFR) by dialing from CRM site.

Usually, TelephoneIntegration (TI) allows users to dial from related CRM-records. Say, they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc).

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12. March 2012 13:06

How to start the TAPI Test Tool

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

This article describes the two different ways how the TAPI Test Tool can be started. 

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