4. April 2012 16:12

Configuration loading error of AutoMerge

Filed Under(CRM 2011 | AutoMerge 2011) By pofner

This article outlines what you can do if the AutoMerge Configuration page doesn’t load.

If the AutoMerge solution won’t load, please follow the below instructions.


12. March 2012 13:06

How to start the TAPI Test Tool

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

This article describes the two different ways how the TAPI Test Tool can be started. 


2. March 2012 13:46

CTI does not resolve phone number

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

If the calling/called phone number is stored in Microsoft Dynamics CRM, then the number should be resolved to the corresponded CRM record. If the number does not resolve, make sure that the number is stored in the "MSCRM-ADDONS.com CTI CallInfos" entity. 



8. February 2012 13:30

Gantt Printpreview for GroupCalendar

Filed Under(CRM 4.0 | GroupCalendar 4) By alist

GroupCalendar version 4.84 offers a print preview of the Gantt View. This requires a small client side installation.



25. January 2012 16:14

How to enable debugging - Overview

Filed Under(General) By mwilhelmer

Please select the product and CRM version form the table below and follow the link to get redirected to a description of how to debug.

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18. January 2012 11:56

Disable ribbon buttons for non-licensed users

Filed Under(CRM 2011 | DocumentsCorePack 2011 | TelephoneIntegration 2011) By ckokely

Starting with version 5.23 / TI and version 5.19 / DCP in combination with LicenseManager 5.2, the ribbon buttons will be disabled on perUser licensing, if the user is having the acccess flag for the product set to no.

Licensemanager 5.2 creates a new setting, IsPerUserLicense with value true|false when importing a licensekey.



30. December 2011 12:25

RecordCounter - Plugin Registration Error

Filed Under(CRM 2011 | RecordCounter 2011) By pofner

If the error message Plugin registration error of PTM Plugins! appears after the installation of RecordCounter, it means that the plugin wasn’t updated successfully. To solve this problem, please follow the instructions of this article.


5. December 2011 12:11

Execute Fetch from CRM 2011

Filed Under(CRM 2011 | General) By alist

Sometimes it can happen, that you want to execute a fetch simply to see if it works. And also see the results.

With the attached solution, you have the possibility to execute a fetch. Please note that this solution is not designed to generate fetches!



30. November 2011 15:46

DocumentsCorePack template security settings

Filed Under(CRM 2011 | DocumentsCorePack 2011) By mwilhelmer

In CRM 2011, all DocumentsCorePack templates are stored in custom entities.
The name of this custom entity is DocumentsCorePack Template (ptm_mscrmaddons_dcptemplates).
Every record of this entity has the template attached as a note.


30. November 2011 14:11

DocumentsCorePack Client save locations

Filed Under(CRM 2011 | DocumentsCorePack 2011) By mwilhelmer
There are three major save locations for files that are used by the DocumentsCorePack Client.



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