Outlook 2010 is having some severe Problems with Ajax based functions. Being a reported error with Microsoft there is still no fix available, but only a workaroud:

The impacted product cannot be started inside Outlook, but needs to be launched as a seperate IE window.

You need to copy the ostarter.html into the root folder of the products serverside installation and adapt the sitemap as following:

Example GorupCalendar:

Per default the sitemap is not having seperate entries for WebClient and Outlookclient, so you need to replace the existing SubArea (ID : nav_GroupCalendar) with these two new entries:

<SubArea Id="nav_GroupCalendar" Url="/GroupCalendar/starter.aspx" Icon="/GroupCalendar/App_Themes/_imgs/18_calendar.gif" AvailableOffline="false" Client="Web" PassParams="1">
  <Titles>
    <Title LCID="1031" Title="GroupCalendar" />
    <Title LCID="1033" Title="GroupCalendar" />
  </Titles>
  <Privilege Entity="activitypointer" Privilege="Read" />
</SubArea>

<SubArea Id="nav_GroupCalendarOutlook" Url="/../GroupCalendar/ostarter.html?page=starter.aspx" Icon="/GroupCalendar/App_Themes/_imgs/18_calendar.gif" AvailableOffline="false" Client="Outlook" PassParams="1">
  <Titles>
    <Title LCID="1031" Title="GroupCalendar " />
    <Title LCID="1033" Title="GroupCalendar" />
  </Titles>
  <Privilege Entity="activitypointer" Privilege="Read" />
</SubArea>

After reinporting and publishing the sitemap the problem should be solved

1. Verify that the values under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders use valid drive letters.
2. If there are invalid drive letters, change them to point to valid drives
3. Try to install the software and check if that helps.

Basics:

Licensechecks are done each time the application is accessed by a user. Having an invalid license stops the whole product from working. And invalid license will never have any impact on the CRM, it only limits the addon itself.

Reasons for an invalid license :

• Wrong license OrganizationUnit
• Usercount has execeeded the granted licenses (Stops whole product, not only for the excessive users on all license models)
• Upgrading the product after having the support contract expired
• In Case of a time limited license (and a trial) : Reached the end of the license lifetime.

Licensetype normal license (aka perSite license)

Requires a license for each active CRM user, no matter if he uses the product or not. If new CRM users are added, the license needs to be extended with more users as well.

Disabled, ReadOnly users and Administrative users do not require a license.

Licensetype perUser license

Requires only as many licenses as you actually want to have, but starts at a minimum of 10 licenses and is double the price of a site license.

The license is a named user license and the license is activated via a checkbox on the Systemuser entity for a specific user. You may activate as many users for the access as you have licenses.

Exceeding the granted license count stops the product for all users.

With version 4.64 you have the possibility to set up for each service activity a specific color. GroupCalendar setup will create automatically a picklist attribute on the service activity entity which is used for this feature. To activate color-coding for service activities, you have to add this attribute to the main form of the entity. The attribute is named “ptm_colorcode” with the display name “Color” and is predefined with 12 colors.

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The problem due to the fact, that MS CRM is using an HttpModule for multitenancy scenarios. This http module will be called with an anonymous user account and therefore fail when trying to request e.g the metadata webservice.

Solution: To make it work, a new entry (remove CrmAuthentication) has to be specified within the web.config file of the specific Add-On.

<system.web>
 ...
 <httpmodules> 
 <remove name="CrmAuthentication" />
 </httpmodules> 
 ...
</system.web>

There are four new settings in the GC settings named

• GanttColorAppointment1: Color 1 for specified appointment status codes
• GanttColorAppointment2: Color 2 for specified appointment status codes
• GanttColorServiceApp1: Color 1 for specified serviceappoinmtent status codes
• GanttColorServiceApp2: Color 2 for specified serviceappointment status codes

The value of each setting has following format: COLORCODE|STATUSCODE,STATUSCODE,…

For example when you want to give all “Open” appointments a lighter blue, you could configure following setting:

• Setting Name: GanttColorAppointment1 or GanttColorAppointment2
• Setting Value: #96ACF3|1,2

This will give all appointments with status code 1 and 2 (Free and Tentative) the color #96ACF3

Per default all default colors will be shown. With the settings above you could just overwrite the existing color for the specified status codes.

Requires GC v4.61 or higher