19. April 2010 14:32

What to do if no toolbar is visible in Office 2007, 2010, 2013?

Filed Under(CRM 4.0 | DocumentsCorePack 4) By smujkic


MSCRM ADDONS Toolbar not visible in Word


Deactivated elements


After WordMailMerge has been installed on your computer, it is possible that our toolbar does not appear in Microsoft Word. To sort this problem out, please follow the steps of this article.


9. April 2010 12:08

Downgrade KDTele.ocx

Filed Under(CRM 4.0 | TelephoneIntegration 4) By Michael Dohr

To downgrade the KDTele-tools in order to use the previous event-model, simply donwload the downgrade package from:

and extract the package into a “downgrade” folder within the installation directory of the TelephonIntegration (TI) - Client component.



9. April 2010 11:45

Error message 401: Unauthorized when trying to access after deploying a custom web-application

Filed Under(CRM 4.0 | Activity Tools 4 | Dashboard 4 | DocumentsCorePack 4 | GroupCalendar 4) By Michael Dohr

The problem occurs because MS CRM is using an HttpModule for multitenancy scenarios. This http module is called with an anonymous user account. This is why it fails when trying to request, i.e. the metadata webservice.


31. March 2010 08:46

How to configure different colors for activities in the Gantt View

Filed Under(CRM 4.0 | GroupCalendar 4) By alist

Please note: Requires GC v4.61 or higher

There are four settings in the GC settings named

  • GanttColorAppointment1: Color 1 for specified appointment status codes
  • GanttColorAppointment2: Color 2 for specified appointment status codes
  • GanttColorServiceApp1: Color 1 for specified serviceappoinmtent status codes
  • GanttColorServiceApp2: Color 2 for specified serviceappointment status codes



31. March 2010 08:11

Get rid of the presence information

Filed Under(CRM 4.0 | General) By cternek

We realized, that after installing Live Messenger we do not see the Contact/System User icon anymore in our MS CRM system. 


Figure 1: Live Messenger

Instead we get this IM presence icon. In 99,9 % it is grey because no one has all the CRM contacts in his Messenger and therefore it is uninteresting for our users.

I now tried to find out how we can turn this off and it is not very easy to find information about this presence information.



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