27. September 2016 13:23

TelephoneIntegration Client supports SIP Client

Filed Under(CRM 2015/2016 | TelephoneIntegration 2015) By akumer

This article outlines how to connect your phone system with TelephoneIntegration, if no TAPI driver can be found. If you cannot find a proper TAPI driver for your VoIP phone system, but his VoIP phone system is based on SIP, then you might find the SIP Client wrapper really helpful.

Requirement: TelephoneIntegration (TI) Client v 7.109 or higher

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21. September 2016 13:44

How to start a service in DocumentsCorePack ServerBased (on premise)?

Filed Under(CRM 2013 | CRM 2015 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By akumer

In Order to run a workflow- or dialog-Process, it is necessary to set up a new DocumentsCorePack (DCP) service to start the document generation process. This article outlines how to start a service in DocumentsCorePack ServerBased (DCP SB).

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13. September 2016 15:18

CRM 2016 Online Connection Issue in US-datacenters: 13th September 2016

Filed Under(CRM 2015/2016) By Michael Dohr

Since today, 13th of September 2016, we are experiencing issues connecting to CRM Online instances located in datacenters in the United states. CRM Online customers in European, Asian Australian datacenters are not affected as of now.

NOTE: This is not mscrm-addons.com issue. Every 3rd party-solution using CRM SDK version lower than v 8.1 is affected.

This happened very unexpectedly and we are working hard to find a fix for this asap. A Workaround is currently deployed to the US instances. 

UPDTATE: Microsfot fixed the issue and everything was back to normal around Noon eastern time. 

We are very sorry for this service interruption!

Best, mscrm-addons.com Support Team

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18. August 2016 12:47

How to add custom fonts to MS Word templates

Filed Under(CRM 2013 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By akumer

Most of the time, the regular Microsoft Word fonts are sufficient when it comes to the creation of new templates. However, sometimes it can be necessary to add a custom font. There are two possible ways to add a font.
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16. August 2016 16:16

How to use aggregation properly when creating templates

Filed Under(CRM 2015/2016 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By akumer

Aggregated fetches are a useful functionality when you create templates. Please click here to get an overview on aggregation in DocumentsCorePack.  This article provides you with a step-by-step tutorial on how to work properly with aggregation.

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16. August 2016 15:16

Aggregation in DocumentsCorePack – an overview

Filed Under(CRM 2015/2016 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By akumer

This article outlines the basics of aggregation, a functionality of Microsoft Dynamics CRM, that we have integrated in our Template Designer.

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8. August 2016 13:52

How to share PowerSearch Config records

Filed Under(CRM 2015/2016 | PowerSearch 2015/2016) By akumer

Once you have created some nice PowerSearch Config records, you may want other users or teams to work with them.

To enable others to work with your Config, it is crucial to share your records. Before you haven’t shared them, the Config records will not be visible for others.

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30. June 2016 15:56

How to install your license key

Filed Under(CRM 2015/2016 | General) By akumer

Thank you for using our mscrm-addon!

The following overview was created to support you when it comes to the installation of a new license key. 

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24. June 2016 14:08

How to install a license key via Web License Manager

Filed Under(ActivityTools 2015 | CRM 2015/2016 | PowerSearch 2015/2016) By akumer

This article provides you with a step-by-step description on how to install your license key with the web license manager.

The web license manager has been designed to facilitate the installation of license keys. As a consequence, it can be installed via your web browser.

This kind of web based license manager will soon apply to all our products, except for DocumentsCorePack Client. At the moment, it only applies to PowerSearch and ActivityTools.
Please note: We use our addon PowerSearch for demonstrating purposes in the below step-by-step tutorial.

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23. June 2016 16:41

How to install a license key - Overview

Filed Under(CRM 2015/2016 | General) By akumer

A valid license key is the key to a smoothly running mscrm-addons.com product. Having an invalid license stops the whole product from working. An invalid license will never have any impact on your CRM, it only limits the addon itself.

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