27. July 2015 14:23

How to get the right TAPI driver

Filed Under(CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

The TAPI driver is a component beyond our control, as it is provided by the phone vendor and, similar to a device driver, the TAPI driver connects a physical phone device with a windows operating system.

More...

Tags: ,

17. July 2015 09:42

How to change the CRM connection credentials for active users

Filed Under(CRM 2011 | DocumentsCorePack 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | CRM 4.0 | TelephoneIntegration 4 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

In oder to change the CRM connection credentials for active CRM users for DocumentsCorePack Client and/or TelephoneIntegration Client for MS CRM, please follow the below steps. 

More...

7. July 2015 15:05

ActivityTools: Upgrade to version 2015.115 or higher

Filed Under(ActivityTools 2013 | ActivityTools 2015 | CRM 2011 | ActivityTools 2011 | CRM 2013 | CRM 2015) By Michael Dohr

Existing ActivityTools customers will need to follow the upgrade-path mentioned below in order to upgrade an existing ActivityTools installation to the latest version (2015.115 or higher).

Please follow the steps carefully to avoid complications. 

More...

Tags:

26. June 2015 12:10

How to enable debugging for AttachmentExtractor

Filed Under(AttachmentExtractor 2013 | AttachmentExtractor 2015 | CRM 2011 | AttachmentExtractor 2011 | CRM 2013 | CRM 2015 | CRM 2015/2016) By Jin

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Please note: this article applies to

CRM 2011, CRM 2013 and CRM 2015/2016

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This article provides you with a step-by-step instruction on how to enable debugging
for AttachmentExtractor in CRM 2011, 2013 and 2015/2016.

More...

Tags: ,

17. June 2015 13:29

How to add a language to DocumentsCorePack ServerBased dialog

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog describes how to add a language to DocumentsCorePack ServerBased Dialog. Per default, English and German is provided.

Requirement: DocumentsCorePack ServerBased Dialog

More...

Tags: ,

22. May 2015 12:23

How to extend the Click2Dial-functionality for TelephoneIntegration?

Filed Under(CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

This article explains how to enable the Click2Dial-functionality of TelephoneIntegration (TI) for CRM 2013/2015 without using the CallNumber button in the ribbon. 

More...

Tags: ,

14. April 2015 14:08

How to configure entities to show the [CreateDocument]-Button

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog article outlines how to configure CRM entities to show the DCP ServerBased [CreateDocument]-Button.

Requirement: DocumentsCorePack ServerBased CRM 2013/2015

More...

Tags:

14. April 2015 13:28

SharePoint ErrorMessage: No part of the path in DCP SB Online

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog article explains what to do when you receive the following error message while saving documents to SharePoint.

DocumentsCorePack failed to generate the document

ERROR:|CHECKLICENSE|SUCCEEDED|new AutoMerge|StartMerge|ErrorMessage:No part of the path

More...

14. April 2015 12:44

SharePoint ErrorMessage: No part of the path in DCP SB (OnPremise)

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog article outlines what to do if you receive the following error message while saving documents to SharePoint.

DocumentsCorePack failed to generate the document

ERROR:|CHECKLICENSE|SUCCEEDED|new AutoMerge|StartMerge|ErrorMessage:No part of the path

More...

14. April 2015 09:44

Skype plugin is not showing call info

Filed Under(CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

This blog article explains what to do if your desktop TelephoneIntegration (TI) Client is not working.

More...

Tag Cloud

This will be shown to users with no Flash or Javascript.

Page List