28. November 2011 12:35

What to do if the TAPI wrapper is not working properly

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

CTI 2011 TAPI wrapper needs a TAPI driver that is suitable to your Phone PBX server.

Each PBX phone-system vendor has its own TAPI driver.

Our TAPI wrapper has not an active role on the TAPI lines, it is just a passive listener to random TAPI driver events and eventually, it triggers them in case of outgoing calls, accepting the incoming offers.

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28. November 2011 12:30

Calling out from a CRM Entity by pressing the [Call Number]-button triggers no reaction

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

If you outgoing calls are successful when made from CTI client, but not from the CRM entity, simply check the Internet Explorer Security Options. Please make sure that your CRM Server is included in the Trusted Sites Zone.

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28. November 2011 11:44

The Entity or PhoneCall activity does not open when a call is made

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

Before an entity or PhoneCall activity can be opened by an incoming/outgoing phone call, the phonenumber must be resolved.

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25. November 2011 14:48

What to do when the Lync / OCS wrapper does not support outgoing calls?

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

The CTI supports only one call at the moment.

However, when transferring existing calls to a third party, it can happen that some sessions are not correctly closed. You can compare that with a broken Lync conversation.

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25. November 2011 14:36

How to open the fields.xml settings?

Filed Under(TelephoneIntegration 2011) By pkorosec

The fields.xml Settings are server-side CRM Settings.

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