29. March 2016 11:32

TelephoneIntegration supports UnifiedServiceDesk (USD)

Filed Under(CRM 2015/2016 | TelephoneIntegration 2015) By pkorosec

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.

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8. October 2015 13:56

PhoneCall from/to fields are not populated

Filed Under(CRM 2013 | TelephoneIntegration 2013) By pkorosec

When you open a new PhoneCall activity (without the always store option), the TelephoneIntegration (TI) Client automatically fills the from and to field with the actual sender and the recipient. The functionality is provided with the TelephoneIntegrationServerCore2013.16 solution.

If it does not work, you must check the checkSender function.

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19. August 2015 16:41

Error message: ...is missing prvReadptm_ticallinfodata privilege

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By pkorosec

Error message:

Principal user (Id=56f329cd-2a1f-e511-8118-c4346bad624c, type=8) is missing prvReadptm_ticallinfodata privilege (Id=f83d0785-3924-421b-ad25-9ee898c13b7d) 

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22. January 2015 10:06

TIUpdateService is still processing data

Filed Under(CRM 2013 | TelephoneIntegration 2013) By pkorosec

This blog article explains what to do if the TIUpdateService is still processing data from previous configuration in TelephoneIntegration (TI) for Microsoft Dynamics CRM 2013.

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9. October 2014 10:27

Enable/Disable the PowerDialing functionality

Filed Under(CRM 2013 | TelephoneIntegration 2013) By pkorosec

This article outlines how to enable/disable the TelephoneIntegration PowerDialing functionality for TelephoneIntegration (TI) for Microsoft Dynamics CRM 2013.

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27. May 2014 12:56

How to use a default web browser instead of Internet Explorer in TelephoneIntegration Client

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | CRM 2015/2016 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By pkorosec

This short blog article explains how to use the TelephoneIntegration (TI) Client for Microsoft Dynamics CRM with a default web browser instead of Internet Explorer (IE).

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22. July 2013 13:33

How to remove leading digits that are not part of the phone number

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

When calling over TAPI line, you sometimes need to predial a specific number to make an external call. In some cases, the TAPI driver is also passing this number to the TelephoneIntegration (TI) Client. If the TI Client Balloon then shows the PREDIAL NUMBER + REGULAR PHONE NUMBER instead of only the PHONE NUMBER. 

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3. July 2013 10:09

How to rebuild a phone number index table

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

When phone numbers are not being resolved correctly, the cause is sometimes an incomplete phone number index table (to be found in the MSCRM-ADDONS.com CTI CallInfos) in CRM. 


It is recommended to rebuild this table from scratch. This includes removing all existing data in that table. To do so, we use the Telephone Integration update service. This article outlines how to do so. 

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12. March 2012 13:06

How to start the TAPI Test Tool

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

This article describes the two different ways how the TAPI Test Tool can be started. 

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2. March 2012 13:46

CTI does not resolve phone number

Filed Under(CRM 2011 | TelephoneIntegration 2011) By pkorosec

If the calling/called phone number is stored in Microsoft Dynamics CRM, then the number should be resolved to the corresponded CRM record. If the number does not resolve, make sure that the number is stored in the "MSCRM-ADDONS.com CTI CallInfos" entity. 

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