25. September 2015 11:00

How to synchronize TelephoneIntegration history with actual phonecalls

Filed Under(CRM 2013 | CRM 2015/2016 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

INTRODUCTION

This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.

Addon: TelephoneIntegration for MS CRM 2013, 2015

Prerequisite:

This will only work for phonecalls, that are created with the always store-option enabled in the CTI clients options.

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24. September 2015 15:38

DCP service error message

Filed Under(CRM 2013 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By Jin

The error message displayed in Figure 1 indicates, that there are either too many documents to generate (rather unlinkely) at the moment or that the DCP service is not running. 

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24. September 2015 13:17

How to add a language to ActivityTools

Filed Under(ActivityTools 2015 | CRM 2015) By Jin

This article outlines how to add a CRM language to ActivityTools.

This functionality of ActivityTools is important, if your CRM language is NOT English and/or German, but you want ActivityTools to be displayed in this other language. 

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12. August 2015 15:26

Service-based printing in DocumentsCorePack

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

DCP Server offers a service-based printing option which is additionally available to the already known plugin-based printing option. This additional option is based on a service which is running in the background.

DCP ServerBased printing feature provides the possiblitiy to create and manage printer configurations for starting:

  • local print jobs via DCP Server Local Printer Configuration (supported format: .pdf)
  • global print jobs online via Google CloudPrint Configuration (supported formats: .docx, .pdf, .html. .jpg, .bmp)

Requirements: DocumentsCorePack ServerBased for MS Dynamics CRM v5.30 and higher

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5. August 2015 14:29

How to trigger the mscrm-addons.com scheduler manually

Filed Under(CRM 2015 | DocumentsCorePack 2015) By Jin

This blog article explains how to trigger mscrm-addons.com scheduler manually to update your license state.

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5. August 2015 12:10

What to do if DocumentsCorePack service stopped working

Filed Under(CRM 2015 | DocumentsCorePack 2015) By Jin

This blog article outline how to react if your DocumentsCorePack (DCP) Service stopped working. It is most likely because the username and password credentials are not working anymore.

Please note: In most of the cases this happens because the password of the Office365 account has expired. We would recommend you to "Setup your password to never expire" for the account on which you run the DCP service. 

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27. July 2015 14:23

How to get the right TAPI driver

Filed Under(CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

The TAPI driver is a component beyond our control, as it is provided by the phone vendor and, similar to a device driver, the TAPI driver connects a physical phone device with a windows operating system.

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17. July 2015 09:42

How to change the CRM connection credentials for active users

Filed Under(CRM 2011 | DocumentsCorePack 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | CRM 4.0 | TelephoneIntegration 4 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

In oder to change the CRM connection credentials for active CRM users for DocumentsCorePack Client and/or TelephoneIntegration Client for MS CRM, please follow the below steps. 

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9. July 2015 10:43

How to change Credit Card details

Filed Under(General) By Jin

This blog explains how to change your subscription Credit Card details on our homepage.

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26. June 2015 12:10

How to enable debugging for AttachmentExtractor

Filed Under(AttachmentExtractor 2013 | AttachmentExtractor 2015 | CRM 2011 | AttachmentExtractor 2011 | CRM 2013 | CRM 2015 | CRM 2015/2016) By Jin

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Please note: this article applies to

CRM 2011, CRM 2013 and CRM 2015/2016

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This article provides you with a step-by-step instruction on how to enable debugging
for AttachmentExtractor in CRM 2011, 2013 and 2015/2016.

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