9. July 2010 11:29

CTI in a hosted environment

Filed Under(CRM 4.0 | TelephoneIntegration 4) By ckokely

CTI does need the server component in a hosted environment as well, but you can launch the CTI Server setup from any Client, as long as you have a user with full access to CRM.

You need to select the hosted options on the Connection dialog. 

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2. July 2010 10:14

Licensing details

Filed Under(CRM 4.0 | Activity Tools 4 | AutoMerge 4 | Dashboard 4 | DocumentsCorePack 4 | GroupCalendar 4) By ckokely

Basics:

License-checks are done each time the application is accessed by a user.

Having an invalid license stops the whole product from working.

An invalid license will never have any impact on the CRM, it only limits the addon itself.

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14. May 2010 11:39

CTI & TrendMicro 2010 blockiert Popup-Fenster

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

Trendmicro Officescan (Version 10, Servicepack 1).

Lösung: Mit dem Trendmicro Performance tuning Tool (siehe Link) eine Ausnahme auf die CallInfoCRM4.exe erstellen.

Die Ausnahme wird, obwohl im TM Artikel nicht erwähnt, in die globale Konfiguration aufgenommen. LINK

Das war's auch schon! Wir freuen uns auf Ihre Rückmeldung! Schicken Sie diese bitte gerne per eMail an support@mscrm-addons.com.

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