4. December 2013 13:51

OrganizationURL provided by DiscoveryService is false

Filed Under(CRM 2011 | CRM 2013 | General) By ckokely

When using our products, the CRM discovery service is contacted to retrieve the service URLs for accessing the CRM WebServices.

In some cases the URL returned by the discovery service is not useable to contact the CRM WebService. 

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19. September 2013 08:14

How to synchronize TelephoneIntegration history with actual phonecalls

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

Synopsis:

This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.

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20. August 2013 10:22

AttachmentExtractor fails to upload large files

Filed Under(CRM 2011 | AttachmentExtractor 2011) By ckokely

Issue:

AttachmentExtractor fails to upload files exeeding two megabytes of size (The actual size being blockes depends on various parameters and might actually be lower than the set value).

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1. March 2013 11:56

Addon-Update Behaviour (valid for builds from 1st March 2013 and beyond)

Filed Under(CRM 2011 | ActivityTools 2011 | AttachmentExtractor 2011 | AutoMerge 2011 | DocumentsCorePack 2011 | GroupCalendar 2011 | PowerSearch 2011 | RecordCounter 2011 | TelephoneIntegration 2011) By ckokely

 

When you launch an upgrade installation of our products, the setup will update existing files and solutions in CRM. The default behaviour of upgrading a product installation has changed with all releases after 1st of March, 2013.

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23. October 2012 11:31

Telephone Integration Client Unattended Setup

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

Introduction:

The following article outlines, how TelephoneIntegration Client is installed unattended. This enables installing the CTI client via policy or automatic install scripts.

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3. September 2012 09:19

Windows 8 WIF Framework installation (WindowsIdentityFoundation)

Filed Under(CRM 2011 | DocumentsCorePack 2011 | TelephoneIntegration 2011) By ckokely

Windows 8 has the WIF Framework built in, therefore our installers will fail for now trying to update the WIF on windows 8 clients.

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20. July 2012 11:02

Display Issues with ActivityTools pre 5.26 and RU8

Filed Under(CRM 2011 | ActivityTools 2011) By ckokely

As a preparation of the now rescheduled cross browser compatiblity for RU8, older versions of ActivityTools already had preparations built in, which will cause the Activity & Queue preview to fail. Please update to the latest Version to fix this issue.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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20. July 2012 10:23

Change Default settings for ActivityTool

Filed Under(CRM 2011 | ActivityTools 2011) By ckokely

ActivityTools default user settings can be predefined as follows:

Define the default settings for EmailPreview

Create a new settingskey called DefaultViewEmail as described here. 

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18. July 2012 16:18

CRM entities created during the installation

Filed Under(CRM 2011 | DocumentsCorePack 2011) By ckokely

Each product installs the following entities in CRM:

ptm_mscrmaddonstemp

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17. July 2012 07:47

CTI Client Version expiring when only support expires

Filed Under(CRM 2011 | TelephoneIntegration 2011) By ckokely

This is a known issue with versions previous to 5.28.

Please upgrade to at least this version : http://62.99.232.162/ti2011/tic530.zip to fix the problem.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

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