11. April 2016 16:47

How to enable MultiFactorAuthentication (MFA) Support?

Filed Under(DocumentsCorePack 2016 | TelephoneIntegration 2016) By akumer

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Please note:
This feature is only available for DocumentsCorePack Client and TelephoneIntegration Client
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This article provides you with 2 step-by-step instructions on how to enable MFA Support and on how to configure the 2Factor authentication in your client’s connection profile.

To enable MFA support for our client products, you have to register a custom application with Azure AD. It will manage your addons’ access rights.

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7. April 2016 11:38

Error Message: Solution AutoMergeGlobalButtonTmp failed to import

Filed Under(AutoMerge 2013 | CRM 2011 | AutoMerge 2011 | CRM 2013 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By aweiss

The error message Solution AutoMergeGlobalButtonTmp Failed To Import

indicates, that the user who is running the current setup process has no rights to access the solution files.

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15. January 2016 14:29

SharePoint Documents Button Error – SmartBar

Filed Under(CRM 2015/2016 | SmartBar 2015) By otemler

Sharepoint Documents Button Error – SmartBar 

 If you encounter an error, after -clicking- on the Documents Button inside SmartBar 2015/16 please follow this blog article. 


SmartBar is per standard using the Client-based SharePoint integration view. If you instead use the Server-based integration on your CRM System, your click could result in one of the following errors:

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8. October 2015 13:56

PhoneCall from/to fields are not populated

Filed Under(CRM 2013 | TelephoneIntegration 2013) By pkorosec

When you open a new PhoneCall activity (without the always store option), the TelephoneIntegration (TI) Client automatically fills the from and to field with the actual sender and the recipient. The functionality is provided with the TelephoneIntegrationServerCore2013.16 solution.

If it does not work, you must check the checkSender function.

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24. September 2015 15:38

DCP service error message

Filed Under(CRM 2013 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015 | DocumentsCorePack 2016) By Jin

The error message displayed in Figure 1 indicates, that there are either too many documents to generate (rather unlinkely) at the moment or that the DCP service is not running. 

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19. August 2015 16:41

Error message: ...is missing prvReadptm_ticallinfodata privilege

Filed Under(CRM 2011 | TelephoneIntegration 2011 | CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By pkorosec

Error message:

Principal user (Id=56f329cd-2a1f-e511-8118-c4346bad624c, type=8) is missing prvReadptm_ticallinfodata privilege (Id=f83d0785-3924-421b-ad25-9ee898c13b7d) 

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5. August 2015 12:10

What to do if DocumentsCorePack service stopped working

Filed Under(CRM 2015 | DocumentsCorePack 2015) By Jin

This blog article outline how to react if your DocumentsCorePack (DCP) Service stopped working. It is most likely because the username and password credentials are not working anymore.

Please note: In most of the cases this happens because the password of the Office365 account has expired. We would recommend you to "Setup your password to never expire" for the account on which you run the DCP service. 

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14. April 2015 13:28

SharePoint ErrorMessage: No part of the path in DCP SB Online

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog article explains what to do when you receive the following error message while saving documents to SharePoint.

DocumentsCorePack failed to generate the document

ERROR:|CHECKLICENSE|SUCCEEDED|new AutoMerge|StartMerge|ErrorMessage:No part of the path

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14. April 2015 12:44

SharePoint ErrorMessage: No part of the path in DCP SB (OnPremise)

Filed Under(CRM 2013 | CRM 2015 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By Jin

This blog article outlines what to do if you receive the following error message while saving documents to SharePoint.

DocumentsCorePack failed to generate the document

ERROR:|CHECKLICENSE|SUCCEEDED|new AutoMerge|StartMerge|ErrorMessage:No part of the path

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14. April 2015 09:44

Skype plugin is not showing call info

Filed Under(CRM 2013 | CRM 2015 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

This blog article explains what to do if your desktop TelephoneIntegration (TI) Client is not working.

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