28. September 2016 13:58

How to uninstall our solutions from CRM

Filed Under(General) By akumer

No matter, if you install our solutions manually in Microsoft Dynamics CRM or if you install our solutions via AppSource, please follow the steps below to uninstall our products.

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27. September 2016 13:23

TelephoneIntegration Client supports SIP Client

Filed Under(CRM 2015/2016 | TelephoneIntegration 2015) By akumer

This article outlines how to connect your phone system with TelephoneIntegration, if no TAPI driver can be found. If you cannot find a proper TAPI driver for your VoIP phone system, but his VoIP phone system is based on SIP, then you might find the SIP Client wrapper really helpful.

Requirement: TelephoneIntegration (TI) Client v 7.109 or higher

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30. June 2016 15:56

How to install your license key

Filed Under(CRM 2015/2016 | General) By akumer

Thank you for using our mscrm-addon!

The following overview was created to support you when it comes to the installation of a new license key. 

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23. June 2016 16:41

How to install a license key - Overview

Filed Under(CRM 2015/2016 | General) By akumer

A valid license key is the key to a smoothly running mscrm-addons.com product. Having an invalid license stops the whole product from working. An invalid license will never have any impact on your CRM, it only limits the addon itself.

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23. May 2016 10:53

Requirements for a new license

Filed Under(General) By akumer

To facilitate and to speed up the issuing process of a new license, we kindly ask you to
send us a short e-Mail including answers to the following questions.

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11. April 2016 16:47

How to enable MultiFactorAuthentication (MFA) Support?

Filed Under(DocumentsCorePack 2016 | TelephoneIntegration 2016) By akumer

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Please note:
This feature is only available for DocumentsCorePack Client and TelephoneIntegration Client
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This article provides you with 2 step-by-step instructions on how to enable MFA Support and on how to configure the 2Factor authentication in your client’s connection profile.

To enable MFA support for our client products, you have to register a custom application with Azure AD. It will manage your addons’ access rights.

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7. April 2016 11:38

Error Message: Solution AutoMergeGlobalButtonTmp failed to import

Filed Under(AutoMerge 2013 | CRM 2011 | AutoMerge 2011 | CRM 2013 | CRM 2015/2016 | DocumentsCorePack 2013 | DocumentsCorePack 2015) By aweiss

The error message Solution AutoMergeGlobalButtonTmp Failed To Import

indicates, that the user who is running the current setup process has no rights to access the solution files.

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29. March 2016 11:32

TelephoneIntegration supports UnifiedServiceDesk (USD)

Filed Under(CRM 2015/2016 | TelephoneIntegration 2015) By pkorosec

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.

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18. December 2015 11:00

How to upgrade to Microsoft Dynamics CRM 2016

Filed Under(CRM 2013 | CRM 2015 | CRM 2015/2016 | General) By akumer

This article provides step-by-step instructions regarding to the upgrade of our addons to Microsoft Dynamics CRM 2016.

Our addons provide a wide range of helpful features! But before you will be able to enjoy the various benefits of or addons for MS CRM 2016 there is some work (at least let us call it like that) waiting for you:

The upgrade.

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25. September 2015 11:00

How to synchronize TelephoneIntegration history with actual phonecalls

Filed Under(CRM 2013 | CRM 2015/2016 | TelephoneIntegration 2013 | TelephoneIntegration 2015) By Jin

INTRODUCTION

This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.

Addon: TelephoneIntegration for MS CRM 2013, 2015

Prerequisite:

This will only work for phonecalls, that are created with the always store-option enabled in the CTI clients options.

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